Return Policy

Returns & Exchanges

93 Play Street accepts returning items for store credit within 2 weeks of your purchase being delivered. Full refunds are not available. Your gift card will be issued for the purchased amount of your returned items minus shipping fees in USD and does not expire. Please allow up to 5 business days for your return to be processed once it arrives back to us - you do not need to confirm receipt with our team once your return has been delivered back to us. Review our return policy details and stipulations below.

 

USA CUSTOMERS: 

To start your return process:

https://www93playstreet.loopreturns.com/#/ 

[If the link does not work, please copy & paste it into your browser] 

INTERNATIONAL CUSTOMERS: 

To start your return process, please email hello@93playstreet.com with your name and order number. International returns are subject to a $7 processing fee as they require additional internal processing. Please note that we are not responsible for and will not cover any duties, taxes, custom fees, or other charges incurred when shipping international returns. These costs are the responsibilities of the customer. If additional payment is required upon delivery, the package will be refused and a gift card will not be issued.

All customers, please note:

  • All sale items are final sale including sitewide and mystery bag sales.
  • All accessories are final sale, including hats, totes, sarongs, and band extenders.
  • All panties are final sale and not eligible for return.
  • Returning items are not eligible for refunds.
  • We do not offer exchanges.
  • All returning items must be sent back in their original condition including hygienic liners, hang tag and cup pads (no deodorant, make-up stains, perfume, smoke smell, etc). 
  • Any damaged items or sale items returned to us won’t be issued credit.
  • We reserve the right to reject any return that shows signs of wear or does not fit the above criteria - including missing hang tags, cup pads and/or hygienic liners.
  • Original shipping fees, international duties, taxes, etc are not eligible to be refunded upon return.
  • We do not cover the return shipping cost.
  • If your order is marked return to sender, please email hello@93playstreet.com
  • As of 7/1/22 the Poppy Pink colorway has been slightly modified into our new and improved permanent colorway. 93 Play Street can not guarantee that Poppy Pink suits ordered prior to 7/1/22 will be a perfect match. 

Cancelations: Given that we work to fulfill orders ASAP, all orders are final (including pre-order). Please ensure you're confident in your purchase before submitting your order.

 

Additional Information: 

    • If your order is shipping outside of the USA -For certain international destinations, taxes and duties may be collected at checkout in accordance with local regulations. Additional carrier or customs processing fees may also apply depending on the destination country.
    • Expedited 2 Day shippingDelivered 2 business days after shipment. Example, if an order is shipped on Friday the order will be delivered on Tuesday. Orders are delivered M-F. Holidays and weekends do not count towards business day.
    • Shall a customer decline their package in customs/duties - we will issue a store credit gift card minus shipping fees + customs/duties via email once the package is returned to our facility. Refused international orders can take up to 4 months to reroute back to our facility.
    • Order arrival date estimates provided at checkout do not include our processing time of 1-4 business days. We recommend ordering 2 weeks before a trip or vacation to ensure the package arrives well within your timeline.
    • Shall an item arrive damaged or defective, please reach out to our team within 48 hours + include photos.
    • We are not responsible for returns shipped back to the return address on your packages label without tracking or notice to us. You must use Loop or email us to receive information on how to start your return.
    • Shall items be returned in a package without notice or approval from our team, the entire returned order will be declined.